《新境界-综合教程2》课件 unit 3_图文

新境界职业英语

综合教程 ②

Unit 3 Business Travel

1 2 3 4

Part I Text A Part II Applied Writing Part III Text B Part IV Reading Skills

Part I Text A
Pre-reading Activities
Task 1 Mini Text Task 2 Task 3 Task 4

Reading of the Text
Background Information Text A Task 1 Comprehension Task 3 Vocabulary Translation Task 5 Syndicate Activities Task 7

Task 2 Task 4 Task 6

Grammar Review
Task 1 Task 2 Comprehensive Exercises
Home

Pre-reading Activities
Task 1

Work in pairs. Look at the following pictures and then discuss with your partner the questions below.

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1. Have you ever experienced a long-distance travel? Open answer. 2. What should we do first if we make a business travel? We should make a travel plan first.
3. When we have decided on our travel plan, what should we do next? We should book the air ticket or train ticket and make an appointment with customers or business partners we are going to visit.
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4. How do we choose our transportation means, by plane, by train or by coach? For longer-distance travels we choose the plane or train. For a short-distance travel we may take a coach.

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5. How do we book our hotel? And how do we check in at a hotel?
Normally we send a fax or email with booking details to the hotel, and the hotel will reply for confirmation. We may also ask one of our customers or business partners to book the hotel for us locally as they often get a better price. For check-in, we should tell the reception first that we have the reservation in their hotel and he or she will check it. Then we need to fill in a simple registration card and pay some deposit in cash or with the credit card before the bellboy takes us to the room.
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6. How do we visit our customers or business partners on a business travel?
We visit them by appointment. Normally we visit them in their company or invite them to the hotel where we stay, or we can meet them at the conference or in other activities.

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Task 2

Read the following Mini Text and find the words or expressions that match the context meaning given.

a) ___________: related to the buying and selling of commercial
goods and services

printing b) ___________: the activity of producing newspapers,
books, etc.

prospect c) ___________: a person, company, etc. who is a
possible customer

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d) ___________: to report your arrival at an check in
airport, hotel, hospital etc. briefing e) ___________: a meeting in which people are given information departure f) ___________: the act of leaving a place

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Mini Text

Word Tips Notes
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Task 3

Pair Work

Work with your partner and answer the following questions according to the Mini Text.

1. How many days will Bruce’s travel last in China?

It will last 5 days.
2. Which city is Bruce’s destination on March 10?

Shanghai is his destination on March 10.

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3. What kind of company do you think Bruce works for?

It seems he works for a printing company.
4. What will Bruce do on the morning of March 10?

He will visit Heshan Printing Mill.
5. When will Bruce finish his travel in China?

He will finish his travel on March 12.

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Task 4

Context Clues

Fill in the blanks in the following summary of Text A with words given in the box.

export assess Clarifying itinerary solidify rolling
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Business Travel Planning

Business Travel Planning
Para. 1 Want to develop a new market? Try exporting your goods and services? 1 It is the rare exporter who has not invested considerable time and

money exploring new markets. And much of this
exploration is conducted in person. 2 Visiting the new market is the single most effective method for assessing its potential if the visit is properly planned. Following these steps will help create a productive and cost-

effective business trip.
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1. Clarify Your Objectives Para. 2 There will always be time to visit Big Ben or Stonehenge on a vacation. If you are going to England to analyze the demand for your customer relationship management software, all of your destinations and your meetings should be scheduled around this task. If your objective is to secure some contracts, your trip to England will likely consist of meeting with and presenting to prospective clients you have already contacted. Perhaps you want to evaluate the competition and examine whether your product is suitable for local consumers. 3 There is no better means to achieve these objectives than traveling to the target market.
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2. Prepare for Your Travel Para. 3 4 Before you book your travel and your accommodation, make sure that you check the Travel Information and Advisory Reports available from the Department of Foreign Affairs and International Trade to ensure that travel conditions to your target market are safe. 5 This is an excellent first step before you plan your itinerary. 6 The wise traveler also confirms any meetings and reservations, learns about the local culture and customs, currency (and exchange rate) and contacts their Embassy or Consulate in the target country to inform them of the business trip and its objectives.
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3. Create Your List of Tasks for the Trip Para. 4 7 Getting yourself well organized is the key to a productive and cost-effective business travel. Your task list is a clear, concise summary of all that you hope to accomplish in the target market. 8 This may include meeting prospective customers, identifying potential partners, such as agents or distributors, obtaining information on competitors, regulations, legal issues and marketing and promotion strategies suitable for the local audiences.
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4. Follow-up When You Get Home Para. 5 9 While it is more enjoyable to put your feet up and celebrate the successes of your business travel, it is more valuable to take the next steps to solidify the business relationships that you have nurtured on your trip. Send thank-you letters to the individuals you met. Provide the additional information people requested and ask the questions you have that arose as a result of your meetings. In other words, keep the ball rolling as your export business grows, and you prepare for your next trip abroad.
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Comprehension
Task 1 Work in pairs and answer the following questions about the text.

1. What is the most effective method for assessing the potential of a new market?

Visiting the new market.
2. What is the first step for an exporter to do if he makes a travel to a new market?

To clarify his objectives of the travel.
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3. What does an exporter need to ensure before he books his travel to a new market? He needs to ensure the travel conditions in the target market are safe.
4. Where can an exporter get the available Travel Information and Advisory Reports?

From the Department of Foreign Affairs and International Trade. 5. Whom can a wise traveler contact in the target country? He can contact their Embassy or Consulate in the target country.
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6. What is the key to a productive and cost-effective business travel? Getting oneself well organized. 7. What does the task list refer to?

It refers to a clear, concise summary of all that one hopes to accomplish in the target market.
8. What should an exporter do after he gets back from a successful travel in the target market? He should take the next steps to solidify the business relationships.
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Task 2 Choose the best answer to the following questions.

1. What can be the purpose of one’s business travel? a. Developing a new market. b. Exporting goods. c. Exporting service. d. All of the above.



2. Which of the following scenic spots is mentioned in the text? a. The White House. b. Stonehenge. c. The British Museum. d. The Great Wall.



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3. Which of the following things is NOT mentioned if the objective is to secure some contracts? a. Meeting with and presenting to prospective clients you have contacted. b. Evaluating the competition. c. Finding certain agents. d. Examining whether your product is suitable for local consumers. 4. What does “book” mean in “…book your travel and your accommodation”? a. arrange b. reserve c. check d. prepare





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5. Which of the following things is the preparation of one’s business trip? a. Confirming meetings and reservations. b. Learning about the local culture and customs. c. Contacting their Embassy or Consulate in the target country. d. All of the above 6. What is NOT included in the task list of the travel? a. Visiting the famous local scenic spots. b. Meeting prospects. c. Identifying potential partners. d. Obtaining information on local legal issues.




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7. What kind of information should one obtain on his business trip? a. Information on competitors. b. Information on legal issues. c. Information on promotion strategies. d. All of the above. 8. What does one need to do after he gets back from the target country? a. Sending thank-you letters to individuals he met. b. Providing the additional information people requested. c. Asking the questions he has. d. All of the above.





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Vocabulary
Task 3
Match the following vocabulary items with their definitions, referring to the passage for clues.

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Task 4
Fill in the blanks with the words given in the box. Change the form where necessary. cost-effective prospective assess regulation nurture reservation itinerary solidify

1. Some big companies are failing to follow government regulations ____________. itinerary 2. Each member of the group is given a detailed _________ by the tour guide. solidify 3. The two countries signed a treaty to ___________ their alliance(联盟).
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nurturing 4. The magazine has a reputation for ____________
young writers.
5. You need to make sure whether they can become

prospective your____________ customers.
6. The HR manager tried to ____________ the applicant’s assess suitability for the job.

7. You’d better make seat ____________ well in advance. reservations
8. We need a more ____________ way to distribute our cost-effective products.

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Translation
Task 5 Complete the following sentences by translating the Chinese parts into English.

1. It was from the Department of Foreign Affairs and International Trade _____________________________ that he obtained travel information (他获得了出行信息). (obtain, travel information) to 2. If the objective of your business trip to England is ____ examine whether your product is suitable for local ____________________________________________ consumers ____________(调查你的产品是否适合当地的消费者), you don’t need to visit the Big Ben or Stonehenge. (examine, suitable for)
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3. There’s no better means to develop new markets (没有 _______________________________________ 更好的方法来开发新市场) than traveling to the target market. (no better means, develop)
4. When you plan a business trip abroad, please remember to contact your Embassy _____________ to inform them of your business trip and its objectives _________________________________ (以知会他们你的商务旅行以及旅行目标). (inform,

objective)

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the key to a 5. Getting yourself well organized is _______________ productive business travel _______________________ (富有成效的商务旅行的关键) . (the key to, productive) to take further steps to solidify 6. It’s necessary for you __________________________ the business relationships you have nurtured ____________________________________采取进一 步的措施来巩固你培育起来的业务关系) . (to take further steps, solidify)

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Task 6
Translate the following paragraph into Chinese.

在商务旅行之前,有必要采取一些预防措施以减 少可能遇到的问题。通常,可以依据行程表并通过旅 行社来预订机票和酒店。商务旅行者不仅应该处理在 旅程中可能遇到的各种问题,还应该能够会见业务伙 伴、组织商务会议以及在异国他乡中经商,以便商务 旅行取得成功。

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Syndicate Activities
Task 7 Make Your Travel Plan
Action One

Travel Plan
(June 6--16, 2011)

Monday, June 6
11:45 14:00 14:30 15:00 20:00 Take CZ3487 flight at Guangzhou Baiyun Airport Arrive at Lijiang Check in at a family inn Visit Lijiang Art Show Visit Bar Street
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(续上表) Tuesday, June 7 08:30-17:30 Visit villagers and observe their life style

Wednesday, June 8 08:30-17:30 Visit local schools
Thursday, June 9 08:30-17:30 Work in a local Crafts Workshop (a whole day) 20:00 Attend Naxi Music Concert

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(续上表)

Friday, June 10
09:00 Interview 2 Naxi craftsmen (2 hours) 14:30 Interview 2 Naxi musicians (2 hours) Saturday, June 11 Sightseeing

Sunday, June 12
Sightseeing 22:42 Take train K39607 from Lijiang to Kunming

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(续上表) Monday, June 13 07:06 Arrive in Kunming Sightseeing Tuesday, June 14 Sightseeing 21:08 Take train K482 from Kunming to Guangzhou Wednesday, June 15 23:24 Arrive in Guangzhou Thursday, June 16 Prepare the Travel Report
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Action Two Travel Budget
Items Means Flight From
GZ

Travel Details To
LJ

Date
June 6 June 12 / 14

Cost
1280 478

Transportations

Train Coach

LJ-KM

GZ

Types
Hotel Accommodation Inn

Place
LJ

Day(s)
5

Date
June 6--11 June 12 / 14

Cost
250

Home Stay
On train / coach
2

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(续上表)
Items
Agency

Travel Details
Place
Lijiang Kunming

Day(s)
2 2

Date
June 11-12 June 13-14

Cost
300 300

Lijiang Sightseeing Agency Kunming Agency Amount / day Allowance (补助) 30

Place

Day(s)

Date June 6-15 Total

Cost 300
2908
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LJ/KM 10

Grammar Review

Verb Tense (2)

Past Tense (过去时)

Task 1 Put the verbs in brackets in the right tense. 1. He was smoking (smoke) a cigarette when Tom walked in. ___________ 2. Her parents ___________ (be) abroad then. were

had fulfilled 3. We ____________ (fulfill) the task by the end of last week.
4. She showed me the book she had been reading (read) _______________

the whole day.

were having 5. We ____________ (have) dinner with the Smiths at 8
o’clock yesterday evening.
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Past Tense (过去时)

had been doing 6. Jane _____________ (do) the work for a year before
I took over the job. got 7. I ____________ (get) to know her in 2002.

was having 8. I ____________ (have) a bath when the phone rang.
9. Mother ____________ (fall) asleep when I came back had fallen
last night.

was talking 10. He ____________ (talk) to my husband at that
moment.
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Past Tense (过去时)

11. She found she ____________ (leave) her case had left on the train. 12. He____________ (believe) that he was right. believed

had crossed 13. She ____________ (cross) the Atlantic alone before
she wrote the novel. had been standing 14. He ________________ (stand) for a long time before
he got the tickets.

15. I ____________ (telephone) Jack last night. telephoned
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Past Tense (过去时)
Task 2
Categorize the above sentences according to different tenses.

2, 7, 12, 15 1, 5, 8, 10 3, 9, 11, 13 4, 6, 14
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Comprehensive Exercises
Task 1

Put the verbs in brackets in the right tense.

had happened 1. She explained what _____________ (happen). was listening 2. He _____________ (listen) to the radio with his eyes
shut when I entered the room.

have lost 3. Sorry, I can’t open the door, for I _____________
(lose) the key.
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Comprehensive Exercises
was working 4. I first met Lisa three years ago. She _____________
(work) at the airport at the time. 5. He found no one there. The thieves _____________ had fled

(flee).

had got 6. She said that she _____________ (get) everything
ready.

began 7. Jack _____________ (begin) working here in 1998.

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Comprehensive Exercises

were singing 8. The Children _____________ (sing) a song when
the teacher came in.

got 9. They _____________ (get) married that summer. graduated 10. I haven’t heard from her since we ____________
(graduate).

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Comprehensive Exercises
Task 2

Choose the best answer. 1. By the end of last month they ______ the year’s target. a. would hit b. would have hit c. hit d. had hit 2. It was the first time that I ______ with a stranger. a. spoke b. speak c. have spoken d. had spoken

√ √

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Comprehensive Exercises
3. Whenever I visited the old man, he ______ his garden. a. has taken care of b. takes care of c. was taking care of d. took care of 4. What ________ wrong with you last week? 5. I didn’t meet Tom at the party. He ______ by the time I arrived. a. was left b. left





a. was

b. is

c. are

d. were



c. had left

d. was leaving
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Comprehensive Exercises
6. I ______ to see you once again, but I heard you had left

for Beijing.
a. expect c. have expected a. is dying c. would die a. have b. has b. expected d. had expected

√sons arrived in the hospital. 7. The old man ______ when his
b. √ was dying d. dead 8. They _______ a meeting yesterday afternoon. c. having d. √ had
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Comprehensive Exercises

9. When the foreign visitors finally arrived, I ______ for 3 hours. a. had waited c. have been waiting games. a. played c. √ was playing b. is playing d. would play
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b. was waiting d. √ had been waiting

10. When I arrived home, my son ______ computer

Part II Applied Writing
I. Email
Comprehension of the Samples Task 1 Task 2

II. Ticket / Room Reservation
Comprehension of the Samples Task 1 Task 2
Home

Comprehension of the Samples
Answer the following questions about the above samples.

1. What is the subject of the email in the first sample? Application for Sales Manager The subject is ________________________. 2. What is the recipient’s email address in the first sample? The recipient’s email address is____________ petersmith@etelec.com _____________.

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Comprehension of the Samples
3. What is the sender’s email address in the second sample? The sender’s email address is _____________ Stellalee @etelec.com __________________. 4. What is the subject of the email in the second sample? Meet Susan Chen at the Airport The subject is __________________________. 5. Which email is more formal? __________________________ is more formal. The first email

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Task 1 John Brown (General Manager) is writing an email to johnbrown@yahoo.com.cn Zhangzhangming@ yahoo.com.cn the smoking issue in Ming (HR Manager) about the company 5, 2011 You are required to complete the March office. email based onIssueinformation given below. Smoking the in the Office
发 件 人:约翰· 布朗 电子邮箱地址:johnbrown@yahoo.com.cn 收 件 人:张明 电子邮箱地址:zhangming@ yahoo.com.cn 发件日期:2011年3月5日 主 题:办公室吸烟问题 内 容:关于办公室人员吸烟人数、禁烟的方案及措施, John 20 于下星期一公司高级管理会议前回复我。
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Dear Zhang Ming

Task 2
The following is a formal email Laura Liu wrote to John From: about consultancy Wilson Lauraliu@ 126.com service. You are required to To: rewrite JohnWilson@yahoo.com.cnto an informal one. the letter and adapt it
Date: February 5, 2010 Subject:Marketing Consultancy Service

Dear John,
Thanks for the information about your company. At the moment, we are not really looking for any help with marketing consultancy, but we might be in the future, so I will certainly hang on to your details. Thanks again for your interest.

Best regards, Laura
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Comprehension of the Samples
Answer the following questions about the above samples. 1. Which flight is Lily Zhou going to take? CA1520 She is going to take Flight _________________. 2. Which city is Lily flying to? Beijing She is flying to __________________. 3. What type of room does Chen Hui book? single room He books a __________________. 4. How many nights will Chen Hui stay at the hotel? two nights He will stay for _____________________. 5. How is Chen Hui going to pay for his hotel cost? credit card He will pay his hotel cost by _______________.
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Task 1
Suppose you are Stella Smith from America, now located in Guangzhou. You will fly to Hangzhou on business. Please fill in the following ticket reservation form based on the Chinese information given below.
假设你是来自美国的Stella Smith需要从广州去杭州出差。你填写了订 票单,传真至中旅广东旅行社,预订南航航班从广州至杭州的商务舱 往返机票,主要内容如下: 飞机型号:波音757 去程航班:CZ3803 出发时间:2011年6月20日09:45,到达时间12:00 回程航班:CZ3502 出发时间:2011年6月26日18:30,到达时间20:15 付款方式:信用卡 联系电话:020-37890589 电子邮件:stellasmith@hotmail.com.
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Task 1

Stella Smith

Female 020-37890589

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Task 1

CZ3803 June 20, 2011 09:45 1 CZ3502 June 26, 2011 18:30 1 Round

B757 Guangzhou to Hangzhou 12:00 Business B757 Hangzhou to Guangzhou 20:45 Business Credit Card

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Task 2
Your General Manager Mark Carter will attend an international conference in London. You are asked to book a room in London Shangri-La Hotel for him. You are required to fill out the following Reservation Form with the information given in Chinese, and you can make up other details.

入住时间:2011年6月26 离店时间:2011年6月29

房间类别:行政套房
付费方式:信用卡

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Mark Carter 556237986 Male 2011-6-26 2011-6-29 Executive Suite No Credit Card (86 20) 86389988 (86 20) 86389966 markcarter@hotmail.com

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Part III Text B

Dealing With a Bad Boss

Part III Text B
Background Information Pre-reading Activities Reading of the Text Text B

Task 1
Task 2 Task 3 Syndicate Activities Task 4

Home

Text B

Dealing With a Bad Boss
Para. 1 1 You’re weary. You’re frustrated. You’re unhappy. You’re demotivated. Your 2 interaction with your boss leaves you cold. He’s a 3 bully, intrusive, controlling, or picky. He takes credit for 4 your work, never provides positive feedback and misses each meeting he schedules with you. Or 5 he caves immediately under pressure and fails to support you in accomplishing your job.

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Text B

Para. 2 He’s a bad boss, bad to the bone. 6 Dealing with a less than effective manager, or just plain bad bosses, is a challenge many employees face. Regardless of the character of your bad boss, these ideas will help you deal with him. Recommended Approaches to the Bad Boss Para. 3 Talk to this boss. Tell him what you need from him in term of direction, feedback and support. 7 Be polite and focus on your needs. Telling him he’s a bad boss is counterproductive and won’t help you meet your goals.
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Text B

Para. 4 Ask the boss how you can help him
reach his goals. Make sure you listen well and provide the needed assistance. Para. 5 8 Seek a mentor from among other managers or more skilled peers, with the full knowledge of your current boss, to enlarge your opportunity for experience.

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Text B

Para. 6 If you’ve taken these actions, and they
haven’t worked, go to your boss’s boss and ask for assistance. Or, you can go to your Human Resources staff first, to gain advice. 9 Understand that your current boss may never forgive you, so ensure you have done what you can do with him, before taking your issues up the line.

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Text B

Para. 7 You may never hear what the boss’s boss or the HR staff did to help solve your bad boss’s behavior. It’s confidential. But, 10 do allow some time to pass for the actions to have their desired impact. Para. 8 If nothing changes, despite your best efforts, and you think the problem is that they don’t believe you, draw together coworkers who also experience the behavior. Visit the boss’s boss to help him see the size and impact of the behavior.
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Text B

Para. 9 If you think the problem is that your boss can’t or won’t change, ask for a transfer to another department. 11 This recommendation presumes you like your employer and your work. Para. 10 12 If a transfer or promotion is unavailable, begin your search for a new job. Fleeing is always an option. You may want to conduct your job search secretly, but under the circumstances, it may be time for you to go.

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Task 1 Refer to Text B and decide if the following statements are “True” or “False”. Work with a partner.

F ______ 1. Interacting with a bad boss often leaves
you happy. ______ 2. A bad boss will never miss each meeting he F schedules with you. ______ 3. A bad boss fails to support you in finishing T

your job.

T ______ 4. Dealing with a plain bad manager is a
challenge for many employees.
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______ 5. Telling the boss he is a bad boss will help F you reach your goals.

______ 6. Seeking a mentor from among other T
managers can help you become more experienced.

T ______ 7. If your boss can’t or won’t change, it is
wise for you to ask for a transfer to another

department.
______ 8. When a transfer is impossible, searching for T a new job seems a good choice.
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Task 2
Match the following vocabulary items in Column A with their definitions in Column B.

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Task 3 Fill in the blanks with the words given in the box. Change the form where necessary.
mentor recommendation impact forgive focus intrusive unavailable weary

1. I found their questions quite ____________. intrusive 2. When talking to your boss, you should be polite and ____________ on your needs. focus

3. She is following advice from her____________. mentor
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4. She felt ____________ after such a long journey. weary 5. I’ve tried to ___________ him for what he said. forgive 6. Warnings about the dangers of smoking seem to

impact have little ___________ on this age group.
7. They are making recommendation that media(媒体) ______________
should use Standard English. 8. Funding for the new school is ___________ for the unavailable moment.

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Syndicate Activities
Task 4 Techniques for Dealing with a Bad Boss

The following are ten general techniques for dealing with a bad or ineffective boss. Work with your

teammates and complete the following table with “Do”
(√) or “Don’t” (×).

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Syndicate Activities
Task 4 Techniques for Dealing with a Bad Boss

Do Do Don’t Don’t
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Syndicate Activities
Task 4 Techniques for Dealing with a Bad Boss

Do Don’t Do Do Don’t Don’t
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Part IV Reading Skills
Understanding Signal Words (2)
— Adversative signals & Cause
signals (表示转折及原因的信号词)
Task 1 Task 2

Home

Task 1
Read the following paragraphs and identify adversative signals for each paragraph.

1. I know someone who was in a sales call with a prospective client, just last week. The client was saying that they weren’t interested, but their body language and inflection suggested otherwise. They contradicted themselves and back-peddled regularly. The sale was made because the salesperson saw their true interest

and pushed through the resistance. (Text A, Unit 5)

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2. You’ve heard that the customer is always right. You may
or may not agree with that statement, but everyone ought to agree that customers, and customer opinion, hold a very important place in our lives. (Text A, Unit 6) 3. Writing a business plan is time-consuming, but it’s essential if you want to have a successful business that’s going to survive the startup phase. If your business

doesn’t have one, maybe it’s time to start working on one.
(Text A, Unit 8)

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Task 1

Paragraphs 1

Adversative Signals

but, otherwise but but

2 3

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Task 2

Read the following paragraphs and identify cause signals for each paragraph. 1. The result? Having an online presence has created new opportunities for Sandy’s Home-Style Baking,

and Sandy is thrilled with the jump in business since
she launched her site, now ranking number one in Google for home baking, Vancouver. “I had three

new orders last week because of it.”, Sandy said
gladly. (Text A, Unit 2)

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2. Send thank-you letters to the individuals you met.

Provide the additional information people requested
and ask the questions you have that arose as a result of your meetings. (Text A, Unit 3) 3. We’re one of the leading industrial safety equipment suppliers in North America and the reason why I work for them is because I like the idea of making businesses like yours safer for the worker and free of workplace

injury claims for the employer. (Text A, Unit 5)

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Task 2

Paragraphs 1

Cause Signals

because of as a result of because

2 3

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